By purchasing train tickets through the triptrailz.com website, you agree to all terms and conditions. Please review the information below to understand triptrailz.com terms and conditions. It is important to carefully read them before making a train reservation

Bookings and Reservations

Until full payment is received, reservations are not guaranteed. triptrailz.com acts as an intermediary for travelers. All cancellations, changes, and refunds are governed by the railway’s policies and procedures.

Payment

Full payment is required when making a reservation. triptrailz.com offers various payment options to make booking easier, accepting both credit and debit cards.

Cancellations and Refunds

Cancellation and refund requests must comply with the partner’s guidelines. Service fees may apply, and refund processing times may vary depending on the railway’s policies.

Train Modifications and Changes

Changes to the train's date, time, or other details depend on availability and change policies. The customer is responsible for any fees or fare differences resulting from these modifications.

Traveler Information

Passengers must provide accurate personal information, including names matching those on official identification. Errors in passenger details may result in denied boarding or additional correction fees.

Travel Documentation

Travelers must ensure they have the necessary travel documents, including valid train tickets, before boarding. triptrailz.com is not responsible for denied boarding due to incorrect or missing documentation.

Luggage Guidelines

Baggage allowances and fees vary depending on the train, itinerary, and fare class. There are no universal rules for train baggage.

Customer Support and Assistance

For assistance with reservations, customers can contact the railway directly or reach out to triptrailz.com support. triptrailz.com provides customer service but is not responsible for changes made directly with the railway.

Limitations of Liability

triptrailz.com is not liable for any train service disruptions, cancellations, or delays. Liability is limited to the extent permitted by law and follows the terms and regulations of the railways and triptrailz.com.

Please get in touch with our customer support team if you need any additional help or clarification.